Privacy Policy

1. Preamble

This privacy policy is intended to inform users of the KopyLab website about how their personal data is collected and processed by Houzefa PICHORI, operating under the trade name KOPYLAB (hereinafter "the Provider"), in accordance with Regulation (EU) 2016/679 (GDPR) and the amended French Data Protection Act of January 6, 1978.

2. Data Controller

The data controller is Houzefa PICHORI, operating under the trade name KOPYLAB, reachable by email at the contact address given in the legal notice.

3. Data Collected

The following data may be collected:

• identification data (last name, first name, email, phone number) submitted via forms or when booking a call;
• browsing data (IP address, pages visited);
• correspondence and documents exchanged as part of the service provided.

4. Purposes of Processing

Data is processed in order to:

• respond to contact requests and quote requests;
• deliver the services ordered;
• manage the client relationship and billing;
• measure site traffic and improve its performance;
• comply with legal and accounting obligations.

5. Legal Basis

Depending on the case, processing is based on the performance of a contract, the user’s consent, compliance with a legal obligation, or the Provider’s legitimate interest.

6. Retention Period

Client data is retained for the duration of the contractual relationship, then archived in accordance with legal obligations (in particular, 10 years for accounting records). Prospecting data is retained for 3 years from the last contact.

7. Data Recipients

Data is intended for the Provider and, where applicable, their technical subcontractors (hosting, call booking), who are bound by confidentiality obligations. Some data may be transferred to countries outside the European Union (United States), as part of the use of third-party tools, in particular TidyCal for booking calls.

8. Cookies

The site does not use any tracking or audience measurement cookies. Only the third-party call booking service (TidyCal) sets functional cookies, necessary for it to work. The user can manage their consent at any time via the "Manage cookies" link at the bottom of the page.

9. User Rights

In accordance with the GDPR, the user has a right of access, rectification, erasure, objection, restriction and portability of their data, as well as the right to set guidelines for what happens to their data after their death. These rights can be exercised by email to the Provider. In case of difficulty, the user may lodge a complaint with the CNIL (www.cnil.fr), the French data protection authority.

10. Security

The Provider implements appropriate technical and organizational measures to ensure the security and confidentiality of the data processed.

11. Changes

This policy may be updated at any time. The applicable version is the one in effect at the time the site is accessed.